What is required to open a song pack?
In order to install a song pack you must have Kontakt 5 or Kontakt Player 5 (or newer) in addition to the free Release Instrument pack that's available in our store. Once you purchase a song, you’ll receive an email with your official download link and your unique product key to unlock the instrument.
How do I install Release and subsequent song packs?
Head over to our support page, where our team will walk you through installation in a video.
How do I get started using Release? I’m overwhelmed with all the features.
Worry not! Matt Wilder, the designer of Release, has put together a series of videos where he walks you through the basics of opening the instrument and then dives deeper into the feature sets.
What can I do with the Release instrument and the remixes I create?
We outline everything you can do with your remix in our End User License Agreement, which can be read here. You can also watch our CEO, Sam Brooker, explain our EULA in a short video here.
How can I request a song that I want to see come to your store?
We accept song requests here. Our content team is working hard every day to get a hold of new and classic hits for your remixing pleasure. The more vocal you are, the easier it is for us to prove there is demand for a song, so please reach out whenever you think a specific hit would be great for our marketplace.
What do I do if I’m having a technical issue with a song pack?
If you’ve already completed the usual troubleshooting steps (like watched our installation videos and made sure you’re opening the song pack correctly and/or restarted your DAW or computer) and are having technical issues with Release or a song pack, give us some details of what’s going on here. We’ll get back to you as soon as possible via email or text.